Resume — May 2026
alex m. chong
Director of Product Design · Product Strategist · UX Career Coach · Toronto, ON
Experience
2025 — Present
2023 — 2025
2019 — Now
2017 — 2019
2014 — 2016
2013 — 2014
2012 — 2013
2009 — 2012
Director of Design, UX Leadership & Practice — Fractional
Outwitly Inc. · Remote
Director of User Experience
Hudson's Bay Company / Saks Global Inc. · Toronto
Product/Service Strategy & Design Operations Consultant
Independent Design Consulting Services · Toronto/Remote
UX Curriculum Architect, Learning Experience Manager & Lead Educator
BrainStation Inc. · Toronto/Remote
Sr. Interaction & Service Designer, Team Lead
Kinetic Commerce (formerly Kinetic Cafe) · Toronto
Product Designer
Pivotal Labs (formerly Xtreme Labs) · Toronto
Interactive Design & Content Manager
GestureTek Inc. · Toronto
UI/UX Strategy & Designer; Partner
SoCreative Solutions · Ottawa
Education
2022
2011
2007
International Master of Design — Interaction Design & Innovation
National Taipei University of Technology · Taipei City
Bachelor of Architectural Design
Carleton University School of Architecture & Urbanism · Ottawa
Entrepreneurship & Business Training
Ontario Summer Company Program · Ministry of Economic Development & Innovation Canada
Selected Engagements
2019 — Now
2016 — 2020
UX Career Coach & Life Coach for Creatives
Independent & Partnerships with Red Academy, HelloFresh, Outwitly
Executive Director & Co-Founder
Makeshift Studio Inc. · Kensington, Toronto