Product designer & strategist for technology, communities & interactive experiences
Alex (M.Des) is a product experience designer & strategist who specializes in interaction & service design. Alex has been designing and strategizing products with Fortune 500 companies over the last 10+ years, managing, and building teams that create complex product and service offerings.
Alex is a strong design leader, mentor, and educator who inspires individuals and teams to produce their best work.
10+
years of
design
production
Design strategy, research, prototyping, beta testing, production, launch & optimization
7
years of
product leadership
& strategy
Designed with Fortune 500 companies to strategize, produce and deliver consumer & enterprise-grade digital products
4
years of design
management &
leadership
Managed & resourced design teams; project allocation, culture building, internships, cross-department processes
Recent Experience
During the last 2 years, Alex has been focusing inward on his Master of Design's research exploration at the National Taipei University of Technology. His dissertation titled "Self-Regulating Traction Towards Pursuits Through Awareness Prompting" combines principles of self-determination theory and self-regulation behavioral models to propose an interaction that brings awareness to intentions to sustain personal achievement.
Fascinated by behavioural psychology and cognitive sciences, Alex's self-explorations has lead to new insight towards his practices in user-centred design and user research, as well as new applicable methodologies for a richer career coaching and life coaching practice.
Current Status
Alex has returned to Toronto from Taipei City after wrapping up his Master's of Design (Interaction Design & Innovation) and is open for full-time, contract, or consulting opportunities. Now's a great time to reach out!
View Resume View Portfolio of WorkCommunication
email: hello@alexmchong.ca
phone: +1 416 543 2182
skype: alex.m.chong
twitter: @alexmchong
linkedin: linkedin.com/in/alexmchong
Professional Background
Product Strategy & Design
agile & lean UX tactics, product visioning & value mapping, service mapping, usability testing, innovation landscape mapping, information modelling, content strategy (6 years)
Design Manager & Educator
design management, project allocation, training & mentorship, learning experience development, advanced design workshops (4 years)
Interaction & Service Design
user research & content strategy, UI prototyping, production design, physical prototypes, IPS, multi-platform interaction models, enterprise-grade software development (3 years)
Agile Product Management
lean startup and lean UX methods, user story generation, scrum/sprint planning, UAT, agile development workflow, priority matrices (3 years)
Startup Consulting
workshops in product strategy, lean-startup, feature prioritization, product management, codebase assessment (2 years)
Design Evaluative Research
masters of interaction design & innovation; user research and evaluative research (2 years)
Formal Training
Master of Design (M.Des) International Masters of Interaction Design & Innovation (2022) National Taipei University of Technology, Taipei, Taiwan
Bachelor of Architectural Studies with Distinction Major in Design (2011); Carleton University, Ottawa, Canada / Study Term Abroad in Stuttgart, Germany
Startup Weekend Chicago 2013 - Winning Team (Apr 2013)
Entrepreneurship/Business Training with Ontario Ministry of Economic Development & Innovation (2007)
