Product strategist for technology, communities & learning experiences

Alex is a product experience strategist who specializes in interaction & service design. Alex has been designing and strategizing products with Fortune 500 companies over the last 7 years, managing, and building teams that create complex product and service offerings.

Alex is a strong design leader, mentor, and educator who inspires individuals and teams to produce their best work.

10+

years of
design
production

Hands-on experience with mobile, desktop, television, large-screen interfaces; design-thinking and software production

5

years of
design lead
& strategy

Worked with Fortune 500 companies to strategize and deliver digital products with design team sizes up to 4 designers up to 8 developers

4

years of design
management &
leadership

Managed & resourced teams of 7 designers; project allocation, team building, internship program, career building & cross-department processes improvements

Recent Experience

Curriculum Architect, Program Manager, and Lead Educator for full-time User Experience Design diploma program at BrainStation (Toronto campus) from January 2017 – June 2019.

Managed and directed design learning experiences (CX) across different campuses and formats of programming (diploma program, evening courses & professional workshops). Designed and implemented systems and mechanisms for product scalability, including curriculum architecture, admissions processes, performance evaluation management and content management.

Current Status

Actively seeking, from contract to full-time opportunities.

View Resume

Communication

email: hello@alexmchong.ca
phone: +1 416 543 2182
skype: alex.m.chong
twitter: @alexmchong
linkedin: linkedin.com/in/alexmchong

Professional Background

Product Strategy & Design
agile & lean UX tactics, product visioning & value mapping, service mapping, usability testing, innovation landscape mapping, information modelling, content strategy (6 years)

Design Manager & Educator
design management, project allocation, training & mentorship, learning experience development, advanced design workshops (4 years)

Interaction & Service Design
user research & content strategy, UI prototyping, production design, physical prototypes, IPS, multi-platform interaction models, enterprise-grade software development (3 years)

Agile Product Management
lean startup and lean UX methods, user story generation, scrum/sprint planning, UAT, agile development workflow, priority matrices (3 years)

Startup Consulting
workshops in product strategy, lean-startup, feature prioritization, product management, codebase assessment (2 years)

Design-Thinking Research
teaching assistant & pedagogical researcher at Carleton University (2 years)

Formal Experience

Bachelor of Architectural Studies with Distinction Major in Design (2011); Carleton University, Ottawa, Canada / Study Term Abroad in Stuttgart, Germany

Startup Weekend Chicago 2013 - Winning Team (Apr 2013)

Entrepreneurship/Business Training with Ontario Ministry of Economic Development & Innovation (2007)

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